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Cookie Management Policy
I. Introduction
When you browse mytouchpoint.net (hereinafter referred to as the 'Site'), wherever you are, we use cookies to ensure the security of your transactions, analyse the performance of our platform and personalise your experience. This page explains what cookies are, how we use them and how you can manage them.
II. Data Controller
The website www.mytouchpoint.net is created and operated by Intouch SA, a company incorporated under Senegalese law, with its registered office at Lot 14, Immeuble Sophie Ndiaye, Justin VDN, Dakar, Senegal. Intouch SA is the data controller for the data collected via cookies placed on the website.
If you have any questions regarding personal data, you can contact Intouch SA's Data Protection Officer (DPO) at data.perso@intouchgroup.net.
III. What is a cookie?
A cookie is a small text file placed on your computer, mobile phone or any other device when you visit our website. It enables us to recognise your browser and to store certain information that is useful for your browsing experience.
There are two main types:
- Session cookies: these expire at the end of your visit.
- Persistent cookies: these remain on your device beyond your session, in order to remember your preferences for future visits.
- First-party cookies: placed directly on the website.
- Third-party cookies: placed by external partners (in particular the web analytics tool), a list of which is provided in the 'List of cookies used' table below.
IV. Purposes and legal basis
The placement and reading of cookies on the Website are based on the following legal grounds:
| Type of cookie | Purpose | Legal basis |
|---|---|---|
| Transaction security (Strictly necessary) |
To authenticate your session, protect your transactions and prevent fraud. | Exempt from consent (Strictly necessary for the secure provision of the service you have requested: authentication, transaction security, fraud prevention) |
| Performance of the platform (Non-essential) |
To measure website usage, identify technical issues and improve our services. | Consent (Collected via the cookie management banner, which you can withdraw at any time) |
| Personalisation (Non-essential) |
Tailor the content and features to your preferences. | Consent (Obtained via the cookie management banner, which you may withdraw at any time) |
The Website is accessible from several countries. Intouch SA complies with Senegalese Law No. 2008-12 of 25 January 2008 on the protection of personal data and, for users located in another country, the applicable local legislation, as well as the specific requirements relating to financial services. In the event of any discrepancy, the rule offering the greatest protection to the user shall prevail.
V. List of cookies used
The table below lists the cookies placed on the Website. It is updated whenever a cookie is added or removed.
| Cookie | Issuer | Purpose | Retention period |
|---|---|---|---|
| Session cookie | Intouch SA (internal) | Authentication and maintenance of your secure session - no consent required | For the duration of the session; deleted upon logout or after a period of inactivity |
| Security & authentication cookie | Intouch SA (internal) | Device recognition and fraud prevention - exempt from consent | Maximum 12 months |
| Consent cookie | Intouch SA (internal) | Storing your choices as indicated in the banner - exempt from consent | 6 months |
| Audience measurement cookie | Name of third-party tool | Audience measurement and service improvement - subject to consent | Up to 13 months |
| Personalisation cookie | Intouch SA (internal) | Content and feature personalisation - subject to consent | Up to 13 months |
VI. Data collected via cookies
The cookies described above may collect the following data:
- Device type
- Session ID (authentication token)
- Browser type, operating system and language settings
- Pages viewed, duration of visit and navigation path on the platform
- IP Address
VII. Retention period
The retention period for cookies varies depending on their purpose, in accordance with recommended data protection practices:
- Session cookies: automatically deleted when you close your browser;
- Security and authentication cookies: the session token is deleted when you log out or after a period of inactivity; the device recognition cookie, which is necessary for fraud prevention, is retained for a maximum of 12 months;
- Performance and personalisation cookies (subject to consent): retained for a maximum of 13 months from the date they are first set;
- Your choice as indicated in the cookie management banner (accept or refuse): retained for 6 months, after which you will be asked to confirm your choice again.
VIII. Manage your preferences
On your first visit, a banner allows you to accept, refuse or customise non-essential cookies. The 'Refuse all' button is displayed on the same level as the 'Accept all' button: refusing is just as simple as accepting.
No cookies requiring consent are set until you have made your choice, and simply continuing to browse does not constitute consent.
You can change or withdraw your consent at any time, just as easily as you gave it, via the 'Manage my cookies' link at the bottom of every page. Refusing non-essential cookies does not affect your access to the site, but may limit certain personalised features.
IX. How to disable cookies in your browser
In addition to the cookie management banner available on mytouchpoint.net, you can configure or delete cookies directly via your browser settings:
- Google Chrome: Settings > Privacy and security > Cookies and other site data
- Mozilla Firefox: Settings > Privacy & Security > Cookies and site data
- Safari: Preferences > Privacy > Manage Website Data
- Microsoft Edge: Settings > Cookies and site permissions
However, disabling essential cookies may prevent the platform from functioning properly, particularly secure access to your account.
X. Data sharing and transfer
Your cookie data is not sold or shared with third parties for commercial or advertising purposes.
However, they may be disclosed to technical service providers acting on behalf of InTouch SA (in particular the audience measurement tool mentioned in the list of cookies), strictly within the limits of the purposes described in this policy, or transmitted to the relevant authorities (data protection authorities, payment service regulators, etc.) upon request or where required by law.
In the event of a cross-border transfer of your data, InTouch implements appropriate safeguards (contractual clauses, technical and organisational security measures) to ensure an adequate level of protection for your data, in accordance with the requirements applicable in the various countries where the group operates.
XI. Your rights
In accordance with applicable legislation, you have the following rights in relation to data collected via cookies:
- the right of access and rectification;
- the right to erasure;
- the right to object to and restrict processing;
- the right to withdraw your consent at any time, without this affecting the lawfulness of the processing carried out prior to such withdrawal.
You may exercise these rights by writing to the Data Protection Officer (DPO) of Intouch SA at data.perso@intouchgroup.net. You also have the right to lodge a complaint with the Senegalese Data Protection Commission (CDP) or the data protection authority in your country of residence.
XII. Contact
If you have any questions regarding the use of cookies, please contact us via the contact form available on the Website (insert link), by email to the DPO of Intouch SA at data.perso@intouchgroup.net, or by post to Intouch SA.
XIII. Updates to this policy
This cookie policy may be updated from time to time to reflect changes in our practices, regulations or the tools used on the platform. We encourage you to review it regularly.
Last updated: 30/09/2026 - Version 1.1